Delivering Partnership Success - Customs Consultancy

Save money

  • Ask our consultants for a free compliance audit of your imports over the past 12 months to identify potential refunds.
  • We can help you reclaim any overpaid duties as well as duty drawbacks for eligible exported goods.

Customs advisory

  • Our in-house tariff consultants can help with Tariff Concession Orders (TCOs) and By Laws applications.
  • Free Trade Agreements, Tradex Scheme, Trusted Trader - We can explain your entitlements and ensure you have the right paperwork.
  • Reduce your supply chain risk by asking our team about recent compliance changes. 

Classification of goods

  • If you're considering procuring new products, our strategies will ensure your products are correctly classified to make the most of available concessions. 
  • Our peer review tariff audits also ensure you pay the right duty on your goods.

Accurate analytics

  • Measure your supply chain performance with ITM's landed costing and SKU analytics.

Success Stories


Are you planning to upgrade your plant, or to make a capital equipment purchase, that will involve importing? If so, it may be important to examine the customs implications well in advance in order to legally minimise the amount of duty payable.

On a large project advanced action can result in duty savings of six figure amounts.

Ideally this process starts even before you finalise orders with overseas suppliers.  Your ITM account manager will consult with you to gain an appreciation of precisely what you will be importing in order to determine the current customs tariff classification and applicable duty rate. If the equipment thus classified attracts duty it will need to be determined whether existing tariff concessions may be applicable. It can be necessary to apply for customs rulings, in order to determine eligibility.  Alternatively we may advise you to apply for new tariff concessions.

All these processes take time – up to three months for rulings and concession applications. Furthermore, existing tariff concessions are interpreted very strictly and if your equipment does not exactly fit the concession description it can be ruled ineligible for the concession.

For example, one ITM client ordered a cheese production line. An existing tariff concession related but only applied if the production line was comprised of ALL the items listed in the concession one of which was moulds.The intended order, however, did not include moulds so ITM advised the customer to add several moulds to the order at a cost of $450.00. This allowed the production line to be imported duty-free saving around $100,000 in duty. These changes could not have been made once the goods were shipped.

So, if you are planning to import capital equipment, contact your ITM account manager early for the most cost-effective outcome.