To ensure that proposed and existing contracts with customers are developed and reviewed against both customer requirements and the network capacity to meet those requirements. Records that are maintained of such proposals, actual contracts and reviews of contracts are checked for accuracy during the process.
All formal contracts entered into between International Trade Management and a particular customer are covered by this procedure.
SM10 Sales Process
4.1. Contract refers to an agreement for the provision of International Trade Management to a particular customer, which may be for a set period of time, or for an indefinite period.
4.2. Account Manager refers to:
- Customer Service Representative
- Customs Representative
- Sales Representative
5.1. New Business
Upon identification of a tender or quote, or invitation to tender, an existing customer will be allocated to the appropriate Account Manager responsible for that account.