Statistical Techniques
1. Introduction:
To ensure that the need for statistical techniques required for establishing, controlling and verifying process capability and product characteristics.
2. Purpose:
The need to use such techniques to collect and analyse data as part of the arrangements for process control and to confirm that the work completed is satisfactory.
3. References:
See Strategic Business Plan - Departmental Budgets
4. Definitions:
5. Procedure
5.1. To the reporting process we adopt measures:
5.1.1. Service level
5.1.2. Timeliness
5.1.3. Costs
5.1.4. Lead-time
5.2. Our Key Performance Indicators (KPI) are monitored through status reports, developed for running our business.
5.3. Timeliness
5.3.1. To measure timeliness, we use exception reports which consist of:
- Arrival dates
- Registration dates
- Clearance dates
- Delivery dates
5.3.2. These reports are an indication as to any delays and/or problems.
5.4. Costs
5.4.1. Costs are reported in monthly Profit and Loss statements, which are then measured against the department budgets.
5.5. Lead Time
5.5.1. Lead-time Is measured by reports that produce
- Estimate Time of Arrival versus
- Actual Time of Arrival
5.5.2. These indicator works well in monitoring and controlling any inconsistencies that may arise
6. Documentation
N/A