To ensure that the need for statistical techniques required for establishing, controlling and verifying process capability and product characteristics.
The need to use such techniques to collect and analyse data as part of the arrangements for process control and to confirm that the work completed is satisfactory.
See Strategic Business Plan - Departmental Budgets
5.1. To the reporting process we adopt measures:
5.1.1. Service level
5.2. Our Key Performance Indicators (KPI) are monitored through status reports, developed for running our business.
5.3.1. To measure timeliness, we use exception reports which consist of:
- Arrival dates
- Registration dates
- Clearance dates
- Delivery dates
5.3.2. These reports are an indication as to any delays and/or problems.
5.4.1. Costs are reported in monthly Profit and Loss statements, which are then measured against the department budgets.
5.5. Lead Time
5.5.1. Lead-time Is measured by reports that produce
- Estimate Time of Arrival versus
- Actual Time of Arrival
5.5.2. These indicator works well in monitoring and controlling any inconsistencies that may arise